Welcome to Online Bill Pay

The "insurance" portion is the amount that your health insurance is expected to pay. The "patient responsibility" is the amount that you owe after your insurance pays, which could include deductibles, copayments, coinsurance, or non-covered services.

If you believe there is an error, review your bill carefully and contact the billing department or insurance company to clarify and resolve any discrepancies.

If you don’t pay your medical bill, PTSMC deserves the right to send your account to collections. However, we will work with you to set up a payment plan if you're unable to pay in full right away.

If your insurance denies a claim, you should contact your insurance company to understand why it was denied. You can appeal the decision or provide additional information or documentation to support your case.

Yes, PTSMC may offer payment plans that allow you to pay your medical bills in installments. Contact the billing department to discuss the available options.

If you have already paid a bill and your insurance covers part of it later, PTSMC will issue a refund to you for the overpaid amount. You can always contact the billing department to request a refund as well.

Yes, your copay is expected at the time of service. If you have a deductible or coinsurance and your insurance has not processed a claim yet, you can make payments towards these, an estimate should have been provided to you at the first appointment. Or you can wait until you receive an Explanation of Benefits from your insurance company

The processing time can vary, but it typically takes 20 to 45 days for insurance companies to process and pay claims. Some claims may take longer if additional information is needed.