Our Culture

Unmatched Experiences. Clinical Excellence. Lifelong Relationships.

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At PTSMC, our mission is to improve the quality of people's lives, and that includes both patients and employees. We are always building our “PT for Life” culture. “PT for Life” is our philosophy for how we treat each other and our customers, be they patients, colleagues, friends, family or clients. Our culture is about cultivating and strengthening our relationships, developing people, and creating an environment where people can be themselves. It is our commitment to provide excellent care and service to all who interact with PTSMC and to build lifelong relationships. We are confident in providing world-class experiences. Our culture is a product of our greatest asset- our people! 

Staff at West Hartford Clinic celebrating 5 years

Growth & Development

PTSMC offers opportunities for professional development for every level and position. Whether it's in-house courses, job role trainings, or supporting external educational pathways, we encourage all employees to engage in professional and personal development.

Learn more about PTSMC's opportunities on our Professional Development Page.

Workplace Inclusivity

DEI Commitment Statement: At PTSMC we strive to provide an inclusive environment that values uniqueness and embraces diversity. We are committed to promoting a workplace for everyone to feel welcomed, supported, and safe, as well as creating a strong sense of belonging.

Recognition

Recognizing accomplishments of our employees is a priority at PTSMC.

  • Monthly newsletter shares happenings across our clinics and highlights employees' personal and professional moments to celebrate.
  • Formal Years of Service Program that celebrates the dedication of our people over the years with correlating gifts incentive programs.

Wellness Program

PTSMC encourages and promotes health for our employees and rewards participation in healthy initiatives.

  • #GetMoving challenges to encourage activity and movement.
  • PTSMC supports employees by providing resources and tools for physical and mental health.

Engagement Opportunities

PTSMC provides opportunities for employees to connect with each other and support their local communities.

  • Sharing resources and tools to succeed personally and as an employee.
  • Supporting employee resource and social groups.
  • Annual events: Hartford Yard Goats Baseball games, “Casino Night”, Summer Social Hours.
  • Annual initiatives and challenges: Pumpkin Decorating Contest, Ugly Sweater Contest, March Madness Bracket Challenge

Community Involvement

PTSMC believes in giving back to and participating in our communities

  • Company-wide Holiday Drives collecting needed items for local communities
  • Local community service and volunteering
Headshot of Mallory Mason smiling wearing a patterned shirt

Mallory Mason,
Director of Culture and Engagement

Mallory plays a crucial role in upholding the PT for Life culture by crafting strategies that enhance the employee experience aligned with PTSMC’s core values. Her primary goal is to boost and sustain employee engagement by organizing events and initiatives, encouraging feedback, and implementing necessary changes. Furthermore, she ensures that communication remains open for all employees. In addition, Mallory offers resources aimed at supporting employees in both their personal and professional growth, while connecting them with the right individuals to meet their specific needs.

Marilex Harwood smiling wearing a gray shirt with a red collar

Marilex Harwood,
DEI Lead

Marilex’s role is to lead diversity, equity and inclusion at PTSMC by recommending new initiatives, guiding implementation and providing education. From policy review, to training, to facilitating open forums, she continuously connects with employees to ensure PTSMC provides an environment where each person can show up as themselves whether they are an employee or patient. Her objective is to ensure the PTSMC DEI Commitment Statement is upheld.

An Award-Winning Culture

Top Workplace awards are based on employee feedback results captured by the Energage Workplace Survey. The research-backed engagement survey is driven by the industry’s most robust benchmarks built on data from millions of employees at tens of thousands of organizations over the past 18 years. Since utilizing this feedback platform in 2011 PTSMC has been recognized for our “people first culture” and named to various Top Workplaces awards.

A top workplace 2024 badge awarded by USA Today